Terms and Conditions
Normal booking lead time is a minimum of seven (7) days. Bookings that fall within this time can only be cancelled at our discretion.
For Bookings made beyond seven days cancellation can be made any time prior to the eighth day without charge. Cancellations within the seven day period will incur (at our discretion) a cancellation fee on a sliding scale.
Up to the fourth day prior to installation a 50% charge.
Cancellation on the fifth day will incur a 75% charge.
Beyond the fifth day cancellation will incur a 100% charge.
This is due to the fact that all products are made to order and passed to an installer 3 days maximum prior to install. From 3 days before installation it is highly unlikely we will be able to effectively re-allocate the date to another customer.
For most undertakings we require a 50% non refundable deposit (may be higher for bespoke works) if reschedule is made beyond the seven day, mark the deposit will be credited to the new date, however if not rescheduled the deposit will not be refunded, and the cancellation charges outlined above will apply.
Although every care will be taken when working on a resprayed vehicle, because we are not in control in any way of the nature and quality of the respray, we cannot accept any liability for the impact on the respray in any way. We do provide a body shop advisory document which if issued to a body shop prior to respray and complied with will to all practical purposes eliminate risk. However no one can ever fully warranty this situation therefore we cannot accept any liability on this issue whatsoever.
Quality commitment and Environmental Issues
We are as an organisation totally committed to the quality of delivery on our customers cars, that being said there are certain decisions exercised by the client which WILL have an impact on the quality of delivery (no matter how minor). We recommend strongly that work (especially FULL frontal kits) are done at our facilities. We do accept however, occasionally clients will have the requirement to have the work done at a remote location. Where this occurs as we have no control over that environment it is necessary that clients expect that no matter how stringent our installers may be, some minor defect may occur as a consequence of undertaking the work in an uncontrolled facility. We will not therefore be held liable for defects of an environmental nature under these circumstances (this does not extend to a known installer error). Please bear in mind we are dealing with very large sections of statically charged adhesive transparent plastic.
We ask that clients deliver the vehicle to us in as clean a manner as possible, where the work is being undertaken at our facilities. We have the means to further clean the car to ensure that the dirt from the travel to us is completely removed and the car is in a suitable condition for fitting to proceed. At a remote location it is likely that we will not have such facilities (or that as a commercial organisation environmental concerns regarding correct disposal of residues can not be complied with) in this eventuality it is WHOLLY the clients responsibility to ensure the car is to an acceptable standard of cleanliness for film to be installed. We cannot be held (and will not accept being) liable for the standard of cleanliness of the vehicle in a remote installation environment.
In the exceptionally unlikely event that a warranty claim is made and we have agreed to undertake the work as being a valid warranty claim, that work must be undertaken within 60 days of the agreement by ourselves being given to proceed.